Triplicate

On Thursday a train derailed on the train line I take. Irish Rail had to shut down the line this weekend to repair it which is understandable. Supposedly my annual rail ticket is good on busses this weekend but instead I was given this form in triplicate to claim a refund. Stellar customer service. Update: To be fair to Irish Rail they say the following in a notice on their site:

Dundalk/Drogheda and Dublin Services: No Northbound/Southbound Commuter services will operate on Saturday 12th and Sunday 13th January.

Dublin Bus and Bus Éireann will honour rail tickets on both days.